Pre-Order Policy
Pre-Order Policy:
-Once I sell out of in stock items, I will open up a listing for pre-orders. When purchasing from a pre-order, PLEASE read the description and understand the shipping/turn around time. On average, it can take up to 3 weeks for preorders to be completed and shipped. Sometimes I need to order more supplies when I sell out and the 3 weeks turn around time allows me to get the supplies I need and create the pieces.
*Pre-orders cannot be canceled once purchased.*
Shipping Policy
Can you combine shipping?
-If you’d like to add to your order and it hasn’t shipped yet, please e-mail anadenae@edenandclay.com and I will merge your orders and refund shipping to just one!
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My order hasn't arrived yet and my tracking isn't updating.
-Please open a case with the mail carrier if your tracking is not updating or the package is lost. We have no control over this once it’s mailed off. We cannot be held liable for lost or stolen packages. If this is the case for you, please work with your mail carrier on the steps to take.
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Reach out to anadenae@edenandclay.com if you have any questions!
Return Policy
-Due to the nature of these items, I do not accept returns or exchanges. Unless it was damaged at no fault to you.
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-Please inspect your order upon arrival and contact me within 2 days of receiving if the item is defective, damaged or if you received the wrong item. I want to make it right for you!
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-One of my goals for Eden + Clay is to make earrings that are high quality, and can last years if taken care of properly.
-However, I know that things can happen, and sometimes an earring can break. I offer free repairs/replacements for pieces that break at NO FAULT to the customer (broke during transit, missed quality control, etc) within 30 days of receiving. Shipping will need to be paid for to send the broken pair to me but I will offer free shipping to ship the new pairs to you.
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-Any inquiries made about broken pieces after 30 days of receiving will not be accepted.
-Please expect up to 7 days for the repair/replacement to be made and shipped to you.
Cancellation Policy
-Cancellations must be made within 2 hours of your order. After that the order will be processed and shipped in the time frame provided.
Jewelry Care
-I want to help you take care of your earrings so they can last for years to come! Here are some tips:
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-Polymer clay is water resistant. Do not wear them swimming, bathing, or working out to help preserve the longevity of your earrings. If your earrings has small details or texture on it, please try to not drop them because the small pieces could break.
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-Store them in a clean, dry, and cool place. Try to not keep them in close proximity with other jewelry that could scratch the surface. Please keep them out of direct sunlight.
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-Please do NOT bend your earrings and handle them with care. Especially the marble/detailed pairs. They are made from a premium clay and delivers a high quality look. Each pair are carefully hand-made from small batches and made unique so no 2 pieces are exactly alike.
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-Sometimes your make-up can rub off on your earrings, if this happens, don’t worry! You can dab a q-tip in a small amount of acetone nail polish remover, rubbing alcohol or micellar water. Dab and wipe away the residue. Do not soak it in alcohol.
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-Sometimes earrings get dirty and you need to clean them! You can use a soft, damp towel to wipe it clean. Please do NOT use soap. The earrings are sealed with a varnish and soap can remove it. If you need a stronger clean for something like spot reduction, stains, etc. You can dab acetone nail polish or rubbing alcohol on wherever you need. Please use this method as a spot reduction and not a full earring clean. You can also use rubbing alcohol to clean the ear hook/stud posts (the part that goes through your ear). It can dissolve build up and act as a disinfectant to sanitize the metal.
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-To keep them looking clean, I recommend putting your earrings on after you’ve put on your perfume, hairspray, moisturizer, etc.
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Earrings with Resin Finish:
-To clean your earrings with a resin finish, all you need is a soft, damp towel and wipe clean. You can use a tiny amount of mild dish/hand soap if needed but please do not submerge or “clean” the polymer clay part with the soapy water.
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-Some pieces have brass components and will be listed in the description if it does. Brass can tarnish. If this happen, you can dab a q-tip in white vinegar and wipe gently to keep your brass pieces shiny and clean!
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IMPORTANT SAFETY WARNING:
-DO NOT allow any children to play with, wear or chew on your jewelry. They are NOT for teething purposes or playing and will break when chewed on - which is a potential choking hazard. NEVER leave a child unsupervised around your jewelry; the findings (parts of the earrings) are small and could be a SERIOUS choking hazard.